1. Policy
It is the policy of Leeds Transit Inc. (“Leeds”) to provide goods and services to persons with disabilities in a way that is consistent with the principles of independence, dignity, integration and equal opportunity.
2. Disability
The definition of a Disability as applicable under the Accessibility for Ontarians with a Disability Act may be found in the Ontario Human Rights Code. This is a condensed definition:
- Any degree of physical infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness,
- A condition of mental impairment or disorder, a developmental or learning dysfunction
Examples: Epilepsy, paralysis, impaired vision or hearing, speech impediment, reliance on guide dog, wheel chair or other assistive devices.
3. Access to Goods and Services
Please note that unfortunately our conference room and washrooms are not wheelchair accessible at this time.
It is however our policy to do our best to provide our services to disabled Customers by:
- Providing access to the premises as far as possible by reasonable accommodation
- Access to information in a format that accommodates a Disability as reasonable
- Respecting the independence of disabled Customers by allowing disabled Customers to act
- Respecting the dignity of disabled Customers
- Considering integration and equal opportunity of disabled Customers
4. Support Persons
It is the policy of Leeds to allow disabled Customers to be accompanied by a support person when accessing Leeds goods and services.
5. Service Animals and Assistive Devices
It is Leeds policy to allow service animals on the premises and in all situations where a disabled Customer requires the service animal to access Leeds goods and services.
6. Temporary Disruptions
If any services to accommodate disabled Customers are interrupted, Leeds will post a notice in a conspicuous place.
7. Feedback
Leeds will accept feedback from anyone who has any concern about the Accessibility Program. Feedback may be submitted in writing, by email, or by telephone to Jessica Philips, Manager of Finance. Please direct your feedback to:
Mail:
Leeds Transit Inc.
Attn: Jessica Philips
542 Main Street
Elgin, ON
K0G 1E0
E-mail:
Telephone:
1- 800-267-9240
8. Training
Training will be provided to all employees or other third parties that act on behalf of Leeds.
Training Provisions:
Training will cover the following:
- A review of the purpose of the Accessibility for Ontarians with Disabilities Act, 2005.
- A review of the requirements of the Accessibility Standards for Customer Service.
- Instructions how to interact and communicate with people with various types of disabilities.
- Instructions on how to interact with people with disabilities who:
- Use assistive devices
- Require the assistance of a service animal
- Require the use of a support person
- Instructions on what to do if a person with a disability is having difficulty accessing your services.
- Leeds policies, procedures and practices pertaining to providing accessible customer service to customers with disabilities.
Record of Training:
A record of training will be kept for each employee.
9. Availability of Documents
All documents relating to the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act (AODA) will be made available upon request and in a format reasonably accommodating Disabilities. You may make a request in writing, by email or by telephone. Please address your request to:
Mail:
Leeds Transit Inc.
Attn: Jessica Philips
542 Main Street
Elgin, ON
K0G 1E0
E-mail:
Telephone:
1- 800-267-9240
